Professional Practice Manager Development Program - specialised training for professional practice staff or practitioners covering areas from front desk to management.

Module Descriptions

Certificate IV in Professional Practice Management (91482NSW)

Taking control of my career

• Develop work priorities (BSBWOR404A)

Following an introduction to the certificate course, this module focuses on understanding your own work style and skills and how these fit into the business of the practice.

Risk and compliance

• Identify risk and apply risk management processes (BSBRSK401A)
• Organise and monitor the operation of compliance management system (BSBCOM401B)

Practices have to deal not only with the issues of medico-legal risk but increasingly with business risk. This module provides an overview of risk management and the tools available. Compliance with government and professional body regulation is now a routine part of professional practice. The module also introduces many techniques to help your practice in this vital area.

Customer Service

• Coordinate, evaluate and improve customer service (FNSICCUS403B)
• Implement a service support system (FNSICCUS404B)
• Undertake marketing activity (BSBMKG414A)

In professional practice it is important to understand patient needs, appreciate how the marketing effort can be used to meet these needs and then put in place systems to monitor and improve on service levels. These areas are covered in detail in this module.

Recruitment and team effectiveness

• Recruit, select and induct staff (BSBHRM402A)
• Promote team effectiveness (BSBWOR402A)

Recruiting the right people for the job, ensuring they know what to do and then helping them achieve their best in your team is what will drive your practice forward. Learn what you need to do to attract and retain your key people.

Business management systems

• Report on financial activity (BSBFIA402A)
• Implement operational plan (BSBMGT402A)
• Implement continuous improvement (BSBMGT403A)

The final module brings together aspects of financial reporting, operational management and implementation of plans with a focus on continuous improvement. The links between people, good practice and planning are explored.

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