Professional Practice Manager Development Program - specialised training for professional practice staff or practitioners covering areas from front desk to management.
Employability Skills
Certificate IV in Professional Practice Management (91482NSW)
Communication
- Communicating with business contacts and team members to promote products and services, give and receive feedback, and negotiate effectively to address conflicts
- Communicating with team members and management to ensure open communication channels and to clarify issues
- Resolving conflict and disputes in the work team
- Using specialist language in written and oral communication
- Consulting and negotiating with internal and external stakeholders
- Reading, interpreting and questioning legal, financial, marketing and other business documentation
Teamwork
- Supporting team members in developing skills and knowledge relating to products and services
- Being a role model for other team members
- Consulting and developing objectives with the work team
- Developing team plans and contributing to team cohesion
Problem Solving
- Developing risk management approaches
- Developing techniques to address faults and inefficiencies
- Diagnosing customer service complaints and taking steps to improve service
- Resolving poor performance issues within scope of responsibility
Initiative and Enterprise
- Identifying and developing opportunities for improved work practices
- Being creative and providing innovative solutions to complex issues
- Developing innovative solutions to business challenges
Planning and Organising
- Developing operational procedures
- Monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance
- Preparing work plans
- Scheduling interviews and coordinating selection processes
- Planning future business technology requirements
Self-management
- Actively seeking feedback on own performance from clients and colleagues
- Prioritising tasks
- Using judgement and discretion with confidential information
- Acting as a role model for others
Learning
- Applying learning to develop improved practices
- Coaching and mentoring colleagues and team members to support the introduction of change
- Participating in professional networks and associations to obtain and maintain knowledge and skills
Technology
- Using business technology such as computer programs and telecommunications to collect and manage information
- Applying business technology for communication, planning, financial management, marketing and operating the business, comparing and purchasing new business technology
