Training developed by practice managers for specific industries - designed to provide a progressive career path from administrative to managerial roles within the practice - it's "practice made perfect".
Module Descriptions
Diploma of Professional Practice Management (91483NSW)
Managing a practice
An introduction to the course, introducing concepts and providing context for the program.
Risk and compliance II
- Identify risk and apply risk management processes (BSBRSK401A)
- Identify and interpret compliance requirements (BSBCOM501B)
Risk management is becoming an increasingly significant issue for practices dealing with both medico-legal risk and business risk. This module addresses the fundamentals of risk management in a modern professional practice. It also covers more advanced areas of compliance with government and professional body regulation and examines some aspects of design of compliance systems.
Managing customer service
- Monitor client requirements (FNSICCUS502B)
- Review service performance (FNSICCUS503B)
- Facilitate continuous improvement (BSBMGT516A)
Recognising that meeting patient needs is paramount, this module focuses on the development of systems to manage the customer or patient experience and ensure that the quality of the service is maintained and enhanced by all staff.
Budgets: a strategic tool
- Develop a budget (FNSICORG501B)
- Manage a budget (FNSICORG502B)
Financial control is an important aspect of professional practice management. This module focuses in particular on the development of good budgeting tools and the links between budgets and plans.
Managing people performance
- Recruit, select and induct staff (BSBHRM402A)
- Promote team effectiveness (BSBWOR402A)
- Manage people performance (BSBMGT502B)
People are the key to a successful practice. From recruitment to teamwork to performance appraisal, this module addresses the techniques for employing the right people and building on their skills, knowledge and contribution to a harmonious workplace.
Leadership in the 21st century
- Provide leadership across the organisation (BSBMGT605B)
A high performing workplace requires leadership. Leadership is a not an innate skill but one that can be learned. This module explores your current leadership style and, by presenting the main models and theories, offers opportunities for you to consider your own role and development as a leader.
Planning the future of your practice
- Manage a practice (HLTCOM503B)
- Manage an information or knowledge system (BSBINM501A)
The final module brings together all aspects of managing a practice and focuses on the integration of the knowledge and its application in the development of business and strategic plans. It also examines the concepts of knowledge management and how these tools can assist the professional practice manager.
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