Professional Practice Manager Development Program - specialised training for professional practice staff or practitioners covering areas from front desk to management.
Employability Skills
Diploma of Professional Practice Management (91483NSW)
Communication
- Communicating with business contacts to promote the goals and objectives of the business
- Obtaining feedback from colleagues and clients
- Interpreting customer needs
- Negotiating with internal and external stakeholders
- Consulting with others to develop a range of operational plans
- Negotiating solutions to new and emerging issues
Teamwork
- Leading, planning and supervising the performance of team members to develop team cohesion and to foster innovative work practices
- Managing and providing feedback on individual and team performance
- Identifying performance gaps and taking remedial action for underperformance
Problem Solving
- Accessing and assessing information for accuracy and relevance developing strategies for minimising risks
- Developing strategies for improvements
Initiative and Enterprise
- Identifying networking opportunities and developing operational strategies to ensure the viability of the business
- Instigating new or different work practices to improve productivity or service delivery
- Managing, fostering and facilitating change
- Evaluating and improving market performance
Planning and Organising
- Allocating work to meet time and budget constraints developing plans and schedules
- Developing customer acquisition and retention strategies
- Planning and managing resource acquisition and deployment within budgetary constraints
- Planning for contingencies and performance of staff and systems
Self-management
- Taking responsibility as required by work role and ensuring all organisational policies and procedures are adhered to
- Applying discretion and judgement within complex environments
Learning
- Coaching and mentoring others to acquire new knowledge and skills
- Participating in professional networks and associations to obtain and maintain personal knowledge and skills
- Systematically identifying learning and development needs
Technology
- Using technology to assist the management of information and to assist the planning process
- Using technology to record and generate ideas
