Professional Practice Manager Development Program - specialised training for professional practice staff or practitioners covering areas from front desk to management.
Employability Skills
Certificate III in Business Administration (Medical) (BSB31107)
Communication
- clearly communicating workplace information to others (verbal and non-verbal) communicating sensitively in a cross-cultural context communicating with colleagues and clients to handle verbal inquiries such as payroll questions, medical appointments or records enquiries communicating with people who speak languages other than English interpreting needs of clients (internal or external) reading and interpreting workplace related documentation writing to audience needs.
Teamwork
- applying knowledge of own role to complete activities efficiently to support team activities and tasks working in a team of people to provide office and medical administration services working with diverse individuals and groups.
Problem Solving
- developing practical responses to common breakdowns in workplace systems and procedures rectifying discrepancies or errors in documentation and transactions taking action to resolve concerns.
Initiative and Enterprise
- adapting to new and emerging situations in the workplace being proactive and creative in responding to workplace problems, changes and challenges.
Planning and Organising
- allocating resources to workplace tasks and requirements collecting, analysing and organising workplace data identifying risk factors and taking action to minimise risk organising meeting schedules for clients and colleagues and negotiating alternative arrangements planning for contingencies planning information and documentation requirements utilising or determining required resources.
Self-management
- following workplace documentation such as codes of practice or operating procedures projecting a professional image when representing the organisation setting own work program and managing time to ensure tasks are done on time taking personal responsibility at the appropriate level working ethically when dealing with financial transactions.
Learning
- maintaining continuous learning by seeking out opportunities for improvement and developing new skills seeking assistance and expert advice.
Technology
- using business related technology safely (OHS) using business technology such as software programs for word processing spreadsheets, presentation and scheduling.
