Gain knowledge and expertise in personal skill development, workplace relations, financial management, and OHS with the Certificate III in Business Administration (Medical Administration).
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Module Outlines
Diploma of Practice Management (91114NSW)
Modules 1 – 6 comprise the Certificate IV in Practice Management (91113NSW) and modules 1-10 comprise the Diploma of Practice Management (91114NSW).
Module 1
The Role of the Practice Manager
- What practice management is about
- Planning, control and leadership
- People, resources, organisation and performance
Module 2
Legal and Administrative Requirements
- Legal compliance
- Business organisation and structure
- Industrial relations
- Risk management
Module 3
Planning & Systems for Practice Success
- Defining operations/systems and management strategies
- Monitoring performance
- Improving practice efficiency
Module 4
Managing Financial Performance
- Development of financial strategies from a financial plan
- Implementation of these strategies
- Analysing data and producing reports
- Monitoring performance
Module 5
Staff Management within the Practice
- Recruiting, maintaining and training staff
- Providing leadership, fostering teamwork and communication
- Developing self and individuals in the workplace
- Monitoring staff performance
Module 6
Meeting Client Needs
- Establishing client needs
- Developing and implementing marketing strategies
- Monitoring and controlling marketing performance
- Exploring opportunities to improve client satisfaction
Module 7
Managing Financial Systems
- Development of strategies for the financial plan
- Reviewing and evaluating financial systems
- Exploring opportunities to improve financial performance
- Monitoring financial performance
Module 8
Evaluating Practice Development Opportunities
- Exploring personal goals and aspirations of the Practitioners
- Innovation and identifying practice opportunities
- Identification of market needs in relation
to services
- Preparing and evaluating feasibility studies of practice
opportunities
Module 9
Developing a Business Plan
- Exploring the need for business plans
- Procedures for developing a business plan
- Analysing and evaluating a business plan
- Monitoring practice performance against the business plan
Module 10
Reviewing the Practice
- Dealing with external political, social and
professional
environments - Managing change
- Maintaining and expanding networks
- Facilitating and managing growth