Gain knowledge and expertise in personal skill development, workplace relations, financial management, and OHS with the Certificate III in Business Administration (Medical).

Module Descriptions

Certificate III in Business Administration (Medical)

Module 1 — Work priorities and scheduling

• Organise personal work priorities and development (BSBWOR301A)
• Organise schedules (BSBADM307B)

Looking at organisation within the Practice, this module covers the use of filing and appointment systems. It also addresses how to deal with patients and practitioners with regard to organising appointments and schedules.

Module 2 — Working in the practice environment

• Develop keyboarding speed and accuracy (BSBITU307A)
  
• Participate in OHS procedures (BSBOHS201A)

Module 2 concentrates in improving typing speed and accuracy, and also addresses OHS policies and procedures in a healthcare office to ensure your own safety and that of others.

Module 3 — Working with practice administration

• Prepare and process medical accounts (BSBMED302B)
  
• Maintain patient records (BSBMED303B)
  
• Assist in controlling stocks and supplies (BSBMED304B)

The focus is on the importance of good records, both to the practice and the patient. It includes record security, maintenance and confidentiality, as well as stock control. There is an introduction to the electronic environment for clinical records and front desk billing system software - how to process accounts and issue receipts, how to claim payments from government bodies such as Medicare, and how to refer patients to specialists.

Module 4 — An awareness of medico-legal issues

• Apply the principles of confidentiality, privacy and security within the medical environment (BSBMED305B)

Ensures the awareness of legal and ethical responsibilities with regard to the administrative role, including professional confidentiality, patient complaints and drugs of addiction.

Module 5 — Communication and the practice

• Deliver and monitor a service to customers (BSBCUS301A)
• Interpret and apply medical terminology appropriately (BSBMED301B)

Looks at communication with patients, practitioners and others within the practice environment. This covers verbal, written and electronic communications, and also addresses correct telephone techniques and managing caller behaviour.

Module 6 — Financial record-keeping

• Process payroll (BSBFIA302A)
  
• Process accounts payable and receivable (BSBFIA303A)
  
• Maintain a general ledger (BSBFIA304A)

Allows for an understanding of account procedures by exploring them in more depth. Using both manual and computer-based procedures you will learn more about petty cash, accounts receivable, accounts payable, and payroll.

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