Certificate III in Business Administration (Medical) (BSB31115)
A Certificate III in Business Administration (Medical) from UNE Partnerships is aimed at students who fill an administration role in a private medical practice or hospital setting.
It provides an introduction to the role of the receptionist in a Practice, and delivers a detailed understanding of role responsibilities while developing the skills and knowledge required for daily work. This course can be used as an induction aid for new staff and is available in some states as a Traineeship.
Skill outcomes from a Certificate III in Business Administration (Medical) include:
Students should have moderate literacy, numeracy and IT skills and be in a work role that provides suitable opportunities for developing the skills and knowledge required to demonstrate competency. It is ideal if participants are working in a medical environment.
Learning pathways are available to Higher Awards:
Our courses delivered by distance learning suit those who may not be able to attend workshop delivery, or who prefer to work at their own pace.
Our comprehensive study package includes course materials, full teaching and administrative support, assessment and the issue of qualifications or Statement of Attainment. Optional add-ons such as printed course materials, payment by instalment, or textbooks attract additional fees, all of which are described on each enrolment form.
Assessments are a combination of knowledge questions, work-related tasks and evidence portfolio, or RPL
Study period and workload
The estimated time to complete the course is 6-8 hours per week over a 12 month study period comprising on-the-job learning, workplace practice, self-directed study and assessment preparation. This estimate is based on AQF guidelines and will vary according to student experience and current practice.
Module 1: Medical Accounts
Organise personal work priorities and development (BSBMED302)
Develop the skills and knowledge to provide advice to patients regarding fee structures, process referrals, and prepare and process medical accounts for a range of patients.
Module 2: Patient records
Maintain patient records (BSBMED303)
The focus is on the importance of good records, both to the practice and the patient. It includes record security, maintenance and confidentiality.
Module 3: Stock control
Assist in controlling stocks and supplies (BSBMED304)
Learn the skills and knowledge to provide assistance in stock control processes within a medical environment.
Module 4: Document writing
Write simple documents (BSBWRT301)
This module will show you how to plan, draft and finalise a basic document.
Module 5: Business documents
Design and produce business documents (BSBITU306)
Use your fundamental skills in computer operations and keyboarding to design and produce various business documents.
Module 6: Electronic presentations
Create electronic presentations (BSBITU302)
On successful completion of this unit, you will have the knowledge and skills required to design and produce electronic presentations for speakers.
Module 7: Work priorities and scheduling
Organise personal work priorities and development (BSBWOR301)
Organise schedules (BSBADM307)
Looking at organisation within the practice, this module covers the use of filing and appointment systems and addresses how to deal with patients and practitioners with regard to organising appointments and schedules.
Module 8: Working in the practice environment
Develop keyboarding speed and accuracy (BSBITU307)
Contribute to health and safety of self and others (BSBWHS201)
Acquire the skills and knowledge needed to develop keyboarding skills with speed and accuracy using touch typing techniques. Participate in work health and safety (WHS) processes to protect your own health and safety and that of others.
Module 9: An awareness of medico-legal issues
Apply the principles of confidentiality, privacy and security within the medical environment (BSBMED305)
Ensures the awareness of legal and ethical responsibilities with regard to the administrative role, including professional confidentiality, patient complaints and drugs of addiction.
Module 10: Communication and the practice
Deliver and monitor a service to customers (BSBCUS301)
Interpret and apply medical terminology appropriately (BSBMED301)
Looks at communication with patients, practitioners and others within the practice environment. On completion of this unit you should be able to respond appropriately to instructions which contain medical terminology and use appropriate medical terminology in oral and written communication.
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